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John Robert Green

Technical Author

John Green

Technical Author

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Longstanding, socially distancing, UK-based, Technical Author

For a full work history, please download my résumé.

Recent Work Experience


Technical Author: April 2021-Present.

CloudFactory is a global leader in combining people and technology to provide workforce solutions for machine learning and business process optimization. Their aim is to create meaningful work for one million talented people in developing nations.

My assignment is to create both internal and client-facing documentation. The current documents are held on a variety of Google Docs and Google Sites and the brief is to bring the content into Paligo and, from there, to publish conditioned versions of the content to a single Zendesk site.


Technical Writer: January 2020-April 2021.

Reporting to the Director of Product Marketing in London, I created and edited Metapack's end user documentation while simultaneously emphasising how the different shipping and post-ship products could help new prospects.

I worked inside a CMS (Paligo) and continuously published the results 'live' via Zendesk. Here's a brief sample.


Technical Author: October 2019-December 2019

Short-term contract role in London to overhaul and update the original API help and user guides, and review the release note process.

Research England

Technical Author: February 2019-October 2019

Contract at Research England in Bristol (part of UK Research and Innovation) to create documentation for the REF submission system that will be used to assess the quality of research in UK higher education institutions. I am using the latest version of MadCap Flare to create both online help and PDFs.

I underwent security clearance for the role, which can be transferred to other government positions.

Yospace (a wholly-owned subsidiary of SpotX).

Technical Writer: March 2018-January 2019

In conjunction with the Web and Mobile Developers, I created the user documents describing how to use the SDKs and APIs designed to support Yospace’s core SaaS platform. (The SDKs are particularly crucial for monetization in that these allow the generation of client-side ad analytics for SSAI.)

I also modified and updated the back end yospaceCDS platform documents that describe how to set up and administer the broadcast streams. The user documents were originally written in Google Docs, but I transferred them over to a structured documentation tool (Paligo), which allows for re-use and the generation of both PDFs and HTML5 from a single source.

Perforce (formerly Programming Research/PRQA)

Technical Writer: February 2017-February 2018

Assignment to update the PRQA help for Developers of embedded software, within the legacy LaTeX system, at the same time as migrating it to MadCap Flare. I liaised with the Project Managers, Developers and Support Engineers to rewrite the documentation that is specific to the C and C++ components, and to the PRQA Framework GUI on which the components run. The aim was to provide a consistent, integrated, easily modifiable MadCap Flare source (in U.S. English) from which multi-format output could be generated.


Professional Skills

  • 90% Complete
    Communication 90%
  • 90% Complete
    Organisation 90%
  • 90% Complete
    Agile Methodology 90%

Software Skills

  • 90% Complete
    Paligo 90%
  • 80% Complete
    Zendesk 80%
  • 80% Complete
    MadCap Flare 80%

Coding Skills

  • 80% Complete
    HTML5 / CSS3 80%
  • 70% Complete
    XML 70%
  • 40% Complete
    JavaScript 40%



Software Documentation

Eston Ltd. (Full-time Course) - February to August, 1984

This was the first specialist Software Documentation course in the country. Following various coding and writing assignments, I took the City and Guilds in 'Technical Communication Techniques', and passed with Merit.

Post-Graduate Bilingual Secretarial Diploma

University of Central Lancashire (Full-Time Course) - September 1979 to June 1980

Post-Graduate Diploma for Bilingual Secretaries, with individual Royal Society of Arts exam passes in French (Advanced), Spanish (Intermediate), Office Supervision (Stage III), Typing (Stage III), Shorthand (80 wpm). I also took, and passed, the Diplôme de la Chambre de Commerce de Paris en français commercial.

Foreign Languages

Oxford University

style="padding-bottom: 20px"BA Languages course in French and Latin.


How to get in touch

My LinkedIn Profile is Please send me a contact request.

I'm still in work as 2022 starts, but I'm usually open to discussions.

Thank you.

"Life obliged me to do something to survive, so I wrote software documentation. Now I quite enjoy it."

John Green, January 2022. All rights reserved.